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Catherine Sayer joins The CX Show to talk family business and family dynamics

Watch the latest episode of The CX Show, where our CEO, Catherine Sayer, joined the father-son Cold XPress team - John, Jack and Alex - for a deep dive into the family business experience. It is an honest and entertaining episode showcasing family dynamics in action.

24 February, 2026
Article, Family Business Leaders, Family Business Succession, Family-Owned Business, Fundamentals of Family Business, Manager
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Catherine, Jack, Alex and John discuss all things family business, including the significance of the sector, family dynamics, governance, succession and how FBA can support the emerging generation and families in business.

The Cold XPress team share candid examples of the tension that can emerge between generations and between siblings in family businesses. They unpack the pressure founders can feel when stepping back, and also the pressure next-generation leaders can feel when they’re still being questioned.

This episode is a chance to see family dynamics live and candid. John, Jack and Alex do not shy away from those everyday moments of tension. These moments, often sparked by a seemingly simple operational decision, are where governance and communication stop being “nice to have” and become essential.